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Posted : Friday, April 26, 2024 05:59 AM
Under general supervision and according to established policies and procedures the MDM Engineer will act as the subject matter expert for our enterprise MDM environment.
This position is responsible for developing configuration policies, provisioning and maintenance of all endpoints.
The position will also be responsible for maintaining the health and functioning of the MDM platform and will be the point person for complex technical issues with stakeholders such as end users, operators, service desk, and third-party support providers.
Incumbent will be responsible for devices critical for GBMC workflow and clinical care.
Must be able to participate in after hours on-call rotation.
Education Bachelor's degree in related field or equivalent experience Experience 5-10 years progressive related work experience with software applications within a Healthcare setting 5+ years of MDM or EMM administration experience, such as Airwatch and Mobile Iron Skills Experience configuring and supporting MDM for a medium or large-sized organization Experience with MDM patch management, maintaining / updating applications and OS Experience with MDM automation scripting Expertise in troubleshooting technical problems with a focus on rapid resolution The ability to manage multiple simultaneous and diverse technology issues to resolution, with minimal supervision and a sense of urgency Ability to self-prioritize and manage multiple workloads Demonstrated ability to work with minimal supervision Critical thinking skills, with the ability to think creatively in a fast-paced environment Strong verbal and written communication skills Principal Duties and Responsibilities Design and implement standard IOS and custom images to company owned devices.
Support clients with the Installation/Configuration/Administration of mobile device applications.
Leverage the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices.
Administration of Apple DEP and VPP licensing.
Ability to take ownership of new mobile technology solutions and perform Proof of Concept (POC) testing.
Creation/Maintaining Mobile Device Management Policies.
Coordinate with outside vendors, act as liaison between vendors and the organization.
Respond to and resolve support tickets/calls for mobile device issues.
All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy.
I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work.
I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak.
I will take ownership to solve problems.
Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative.
I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity.
I will protect the patient.
Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals.
I will give and accept help to achieve goals.
Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
This position is responsible for developing configuration policies, provisioning and maintenance of all endpoints.
The position will also be responsible for maintaining the health and functioning of the MDM platform and will be the point person for complex technical issues with stakeholders such as end users, operators, service desk, and third-party support providers.
Incumbent will be responsible for devices critical for GBMC workflow and clinical care.
Must be able to participate in after hours on-call rotation.
Education Bachelor's degree in related field or equivalent experience Experience 5-10 years progressive related work experience with software applications within a Healthcare setting 5+ years of MDM or EMM administration experience, such as Airwatch and Mobile Iron Skills Experience configuring and supporting MDM for a medium or large-sized organization Experience with MDM patch management, maintaining / updating applications and OS Experience with MDM automation scripting Expertise in troubleshooting technical problems with a focus on rapid resolution The ability to manage multiple simultaneous and diverse technology issues to resolution, with minimal supervision and a sense of urgency Ability to self-prioritize and manage multiple workloads Demonstrated ability to work with minimal supervision Critical thinking skills, with the ability to think creatively in a fast-paced environment Strong verbal and written communication skills Principal Duties and Responsibilities Design and implement standard IOS and custom images to company owned devices.
Support clients with the Installation/Configuration/Administration of mobile device applications.
Leverage the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices.
Administration of Apple DEP and VPP licensing.
Ability to take ownership of new mobile technology solutions and perform Proof of Concept (POC) testing.
Creation/Maintaining Mobile Device Management Policies.
Coordinate with outside vendors, act as liaison between vendors and the organization.
Respond to and resolve support tickets/calls for mobile device issues.
All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy.
I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work.
I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak.
I will take ownership to solve problems.
Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative.
I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity.
I will protect the patient.
Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals.
I will give and accept help to achieve goals.
Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
• Phone : NA
• Location : Towson, MD
• Post ID: 9083315983
