Product Specialist - LCMS

WHO ARE WE? Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.
Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.
” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success.
Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide? WHAT CAN SHIMADZU OFFER YOU? Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
Competitive Compensation: Day 1 Benefits and competitive salary.
Retirement Benefits: Matching 401K and a Profit-Sharing Program.
Health Benefits: Flexible Spending/Health Savings Accounts.
Performance Bonuses: Variable Pay Plan for commission and incentive roles.
Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
Education: Tuition Assistance Program for both graduate and undergraduate levels.
Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
Well-being: Comprehensive Corporate Wellness Program.
Work Flexibility: Business casual Dress Attire & casual (jeans) Friday! Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).
ADDITIONAL COMPENSATION: For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).
POSITION SUMMARY: The individual in this position is responsible for a wide variety of support related functions including, but not limited to, development of technical documents related to marketing, sales, application use, training, repair, maintenance, installation, and phone support of Shimadzu assigned product lines.
Travel and customer contact to support assigned product may be required.
Additional responsibilities include training customers and SSI staff, as well as, other related duties that may be assigned from time to time.
This position is responsible to support the product line.
Responsibilities includes the coordination of marketing and technical aspects which include, customer support, product sales support, training, applications, repair, maintenance and installation of assigned products sold by Shimadzu Scientific Instruments.
This document attempts to communicate the traditional, physical and environment demands associated with this position.
The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: Providing support to sales staff from a marketing perspective.
(Daily) Develop demonstration strategies and presentation of products to potential and current customers to support the sales effort.
(Weekly) Obtain and maintain competitive information for assigned products and analyze for report to sales.
(Weekly) Assist in the creation of documentation for sales support materials including feature/benefit analysis and positioning strategies for each product assigned.
(Weekly) Evaluate and recommend market needs and then propose to develop and implement hardware and software resolutions to meet these needs.
(Weekly) Support qualification tests for large corporate customers and round robin tests with ASTM and other official organizations.
(Daily) Support instrument quality procedures in house and in the field.
(Daily) Perform applications work as required effectively positioning the product and analyzing customer samples.
Perform methodology adaptation work for customers as needed.
(Daily) To produce customer support materials to further sales for the product line (such as brochures, technical notes, application notes flyers, etc…) (Weekly) Operate as the company’s authority on the products, market position, and competitive strategy under the area of responsibility.
(Daily) The application, operational and maintenance support of those products sold by SSI or its representatives.
(Daily) Develop and provide technical training courses and materials for customers and SSI employees.
(Daily) Develop a knowledge base through the accurate documentation and reporting of product failures and repairs.
(Daily) Provide product design change and improvement recommendations.
(Weekly) Assist in the development of installation and maintenance procedures for products as required.
(Weekly) Maintain the current IQ/OQ/PT protocols and develops protocols for new products.
(Weekly) Maintain assigned instruments in application laboratories.
(Weekly) Travel as required, in order to effectively provide technical support the assigned product line.
(Weekly) SCOPE: This position’s primary focus is to provide technical marketing materials and education to efficiently support product positioning of the assigned products, as well as, provide timely and efficient support, of high quality, to our customers.
This will include the full scope from product design to customer satisfaction, coordinating efforts with the Marketing team, Sales, Service, and the Regional staff.
KNOWLEDGE REQUIREMENTS: CASUAL WORKING THOROUGH Japanese Culture Customer Relations Report Preparation Product Management Telephone Skills Public Speaking Computer Hardware/Software Computer OS/Windows Analytical Techniques Marketing Research SSI Sales Organization Selling Skills Government Regulations Systems Troubleshooting Ability Organizational Skills Communications Skills Product Knowledge Application Skills Chemistry/Physics Sciences Competitive Knowledge PROBLEM SOLVING REQUIREMENTS: The incumbent must be proficient at effectively troubleshooting operational, application and other instrument problems in a methodical efficient manner.
Additionally, the incumbent must be able to act independently in matters not governed by policy to ensure customer satisfaction.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS: The incumbent is required to have at least a Bachelor’s degree in the life sciences, with a higher level degree highly preferred.
At least two years of technical applications/method development experience in the appropriate product line is required.
Experience in maintenance and/or repair of analytical instrumentation, marketing background and any sales experience is highly desirable.
Attention to detail and strong customer service skills are required along with a dependable work ethic.
SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS: The position requires frequent lifting (or by other means for movement) of boxes and computer components/parts.
Physical demands may include frequent bending; stooping, squatting, standing, walking, sitting for long periods of time and pulling/pushing of parts can also be expected.
Incumbent must be able to lift up to 20 pounds routinely throughout the day.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception SAFETY/PERSONAL PROTECTIVE EQUIPMENT: The position is required to maintain proper housekeeping and safety standards in particular those related to lab safety protocol.
Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer’s dictated policy is required.
WORK ENVIRONMENT: This position is based in an office area that requires regular and predictable attendance.
It will involve working alone on projects and collaborating as part of team.
Incumbent may work at different workstations during the day and travel to regional locations/customers in order to support the information technology needs of all company employees.
Extra hours may periodically be required, in order to fulfill the functions required by this position.
The position will include contact with all SSI employees and requires prompt and friendly handling of all related inquires.
EEO Statement Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor.
As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section 60-1.
4(a); 41 CFR Section 60-300.
5(a); 41 CFR Section 60-741.
5(a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein.
These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status.
These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker’s compensation information in certain situations.
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity.
Please, no phone calls or emails.
All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu.
No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
Education Preferred Bachelors or better in Chemistry Skills Preferred Instrument- GC Instrument- GCMS Instrument- HPLC Phone Support Instrument- Spectroscopy Technical Writing Training Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)