Field Service Technician II

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced *Field Service Technician II* in the *Timonium, MD* area to support our fast-growing *MSS* division.
MCA seeks team members who share our values: service, growth, teamwork, and safety.
As a Military Friendly Employer, we welcome veterans, with over 250 already on board.
Join us and become part of the MCA family, where we prioritize both work and enjoyment.
We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
*WHAT YOU WILL BE DOING:* * Completing assigned tickets properly and on time.
* Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues.
* Assisting and collaborating well with team, Service Manager, and customer.
* Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed.
* Assisting in the scoping out and quoting of service, installation, and programming projects.
* Supporting the development of talent and technical skill sets of the service team.
* Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
* Demonstrating a willingness to learn and be mentored on new technologies in communications and equipment.
*WHAT YOU WILL BRING TO THE TEAM:* * Minimum 2 years, an average of 5+ years of technical service and installation experience.
* Proficient with radio equipment – installing, programming, and troubleshooting * Proven track record of providing hands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment.
* Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems.
* Subscriber programming expert and can successfully program various radio types based on customer requirements.
* Ability to read schematics, block diagrams, and flow charts to maintain or repair supported electronic systems and equipment.
* Ability to lead team and work area to ensure proper staging and execution of work and that a safe environment is maintained.
* Team-focused with a passion to meet customer needs.
* Strong communication skills with end users and third parties.
* A two-year degree in Electronics, IT, or an applicable subject is preferred.
* P25 and/or MotoTRBO experience is _*highly preferred*_.
*YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: * The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.
On-call for critical systems maintenance may be required.
First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.
*TRAVEL REQUIREMENTS: * Travel as necessary to support company and customer needs.
*DIRECT REPORTS: * No Direct Reports *WHO WE ARE * Mobile Communications America, Inc.
(MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide.
Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.
Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government.
In addition to being the largest Motorola partner in the U.
S.
, MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
*WHAT WE BELIEVE * We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.
We take our work and customers seriously and believe our best work can be fun.
A component of our business that embodies the MCA advantage is our “Service First DNA” culture.
Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
*Mobile Communications America, Inc.
is proud to be an Equal Opportunity workplace and is an Affirmative Action employer.
We are committed to creating an inclusive environment that celebrates diversity.
At MCA, we are “better together.
” * Job Type: Full-time Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Timonium, MD: Relocate before starting work (Required) Work Location: In person