Field Service Engineer II

DIVISION: Corrugating Machinery Division TITLE: Field Service Engineer II REPORTS TO: Contracts and Box Making Service Manager SCOPE The Field Service Engineer II will perform troubleshooting and repairs for MHIA Corrugating equipment and machinery.
JOB RESPONSIBILITIES Work from prints, specifications and manuals, works orders and training guides; Travel to customer sites to oversee the setup and installation of new corrugating and/or box making machines.
Work with riggers, millwrights, and other equipment to properly position machine in place; Install electrical and hydraulic connections as required.
Perform leveling and geometric checks and ensure proper alignment and operation of units; Train operators on machine functions and maintenance procedures.
Observe operations to ensure that proper procedures are followed; Respond by telephone or electronically to requests for support from customers and travel to customer sites to respond to problems with machine operations.
Observe machine operation, check for operator error, and mechanical, hydraulic and electrical malfunctions.
Disassemble machine, diagnose problems, and determine extent of repairs required; Make required adjustments, order and replace parts as required.
Set and align units and check for proper operation following repair; Provide instructions to contractors as necessary; Make travel arrangements for assigned trips to customer sites including flight, lodging and rental car reservations in accordance with established company policy.
Prepare and submit documentation for invoicing and expenses in prescribed format in accordance with established policy and practices.
Perform or assist with operations, as required to maintain workflow and to meet schedules and quality requirements.
Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies; Maintain safe work area and comply with safety procedures and equipment operating rules keeping work area clean and in an orderly condition; Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements and policies; Perform other related duties as assigned by management OTHER DUTIES MAY INCLUDE: Customer Service: Offer assistance with various machinery problems over the telephone.
Advise customers when installing new or used MHIA equipment and help with any and all modifications on MHI equipment while maintaining accurate records of all work performed.
Provide maintenance and operator training when requested by customer for corrugation crews.
Perform such other duties as required by the Company from time to time by the Field Service Manager, Engineering Manager and/or the Company Maintain the highest degree of honesty and integrity at all times.
QUALIFICATIONS & SKILLS Education: High School Diploma/GED or equivalent combination of education and experience.
Experience: At least 4 years of relevant experience Demonstrated proficiency and ability to work independently.
WORKING CONDITIONS: Travel: High volume business travel nationwide with little to no advance notice Working Hours: Work will be performed at the request of the customer, anytime including day or night hours.
High volume weekend work activity Why Should You Apply? Excellent Benefits (Medical, Dental, Vision & 401K Matching) Excellent growth and advancement opportunities Paid vacation, sick time and holidays Committed to quality products and services.
Great working environment and culture MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity.
Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.