Telecommunications Technician

Company Description Established in 1979, ACC Telecom is an award-winning telecommunications equipment and service provider specializing in Business Phone Systems (Cloud, IP, Digital), VoIP/SIP Trunks, Surveillance Camera Systems (Cloud/NVR/DVR), Emergency/Mass Notification Systems, Overhead Paging Systems, Carrier Services, and Infrastructure Cabling.
ACC Telecom provides customized and comprehensive solutions at the design level through installation, training, upgrades, and ongoing support for communications and surveillance needs.
We are dedicated to offering a premier experience to our clients, with guaranteed performance on our products and services, and inventive technological solutions to suit each of our customer’s unique businesses.
Job Description Scope: IP Field Technician Industry: Business Telecommunications Disclaimer: Only local candidates with work authorization will be considered.
Must have a valid driver’s license.
Must pass a background check and drug test.
Candidate is required to pass an aptitude test and working interview.
Responsibilities: Configure, install, test, and troubleshoot various business communications systems either remotely or onsite including VoIP business phone systems, surveillance camera systems, mass notification systems, and overhead paging systems.
Perform onsite site survey assessments for needs assessment, VoIP readiness, and device placement.
Install, terminate and test network cables, following industry standards and wrap-up procedures.
Become familiar with firewall configurations, WAN/LANS.
Obtain industry/vendor-specific certifications and attend ongoing trainings.
Routine server maintenance and service requests such as moves, adds, and changes, to equipment and programming.
Capable of effectively communicating technical information in English, both written and verbal.
Additional duties and responsibilities include: Improve customer service, perception and satisfaction.
Ability to work a flexible schedule when needed.
Ability to inform customers of systems, applications and services that would provide a benefit or solve a need.
Other: Opportunity to earn commissions on any successful lead referred to our sales force.
Overtime opportunities may arise.
Qualifications Qualifications: Previous experience or knowledge with voice and data networking, IT, telecommunications, surveillance, or other related fields preferred but not required.
Must be comfortable with installing and troubleshooting a variety of diverse product sets of technologies.
Must display strong aptitude in critical thinking & problem-solving skills Strong Interpersonal skills; ability to work well with others in fast paced environment.
Must be capable of presenting and explaining information directly to end user in clear, concise terms- both written and orally.
Must be capable of lifting and climbing ladders, lifting boxes, using tools required for installation of cabling and technology systems independently.
Must have a valid driver’s license and willing to travel to client sites daily throughout a 50-miles radius from Columbia, Maryland, including Northern Virginia and Washington D.
C.
Must be available to work on weekends on an “on-call” basis.
Knowledge in the use of power tools, and must have own standard tools (any specialized tools will be supplied).
Additional Information ACC Telecom Benefits: Starting at $25-30/hr.
Medical insurance Dental insurance 401K 401K Employer Matching Life insurance Profit-sharing / Bonuses Paid vacations and flexible time off Company vehicle (once fully trained and can work independently).
Career advancement opportunities