Controls Service Technician

SUMMARY: Responsible for the troubleshooting, repair, and maintenance of building automation systems.
A successful HVAC Service Controls Technician applies engineering principles and practices to complete assigned service calls, preventive maintenance, and repair work while developing and maintaining positive customer relationships.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES INCLUDE THE FOLLOWING: Possesses knowledge of Mechanical Systems and Controls.
Ability to interpret control drawings, wiring diagrams, plans, and specifications.
Comprehension of basic HVAC concepts.
Maintains technical knowledge through required training and consistently reviewing product catalogs, specifications, and dealer websites.
Designs and programs systems utilizing direct digital controls and automation systems for comfort control and energy savings.
Configures programs, graphics, and alarms for site-specific control systems.
Develops or modifies the sequence of operations based on project requirements when required.
Maintains customer building BAS systems through preventive maintenance and scheduled inspections and runs emergency service calls when needed.
Creates installation, submittal, and as-built drawings and assists engineering in related close-out documents.
Assists with final validation and commissioning of system operation.
Provides project team with technical direction and assists with programming, electrical terminations, commissioning, graphic development, test, and startup as required.
Utilizes various hand tools and test equipment and maintains tools and equipment for proper functionality.
Demonstrates ability to manage time and job needs across multiple projects.
Serves as a direct customer contact, provides training and sustains customer satisfaction by investigating concerns, implementing corrective action, communicating with staff and providing customer feedback.
Some travel with occasional overnight stays.
(15%) Flexibility to work outside regular work hours/weekends, as required.
Other duties as required.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
High school diploma or equivalent and a minimum of 5 years of experience in control/mechanical systems are required.
Working knowledge of Microsoft Office products, Microsoft Project, and engineering drawing tools.
Computer programming experience is required.
Familiarity with new construction, renovation/retrofit, and service project management concepts.
Experienced and knowledgeable in contracting processes associated with the installation of building automation systems and managing subcontractors.
Experienced and knowledgeable in using Project Management Tools.
Familiarity with the operation of energy management systems, HVAC systems, and temperature controls.
Alerton Controls and Tridium Niagara N4 experience preferred.
Ability to work independently and unsupervised.
Customer service oriented, able to interact with and build a good rapport with customers.
Ability to effectively present information to customers and team members individually or in a group setting.
PHYSICAL DEMANDS: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is frequently required to stand and walk.
The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position requires working at construction sites, in mechanical/equipment rooms, and in possible extreme weather conditions.
While performing the duties of this job, the employee may be exposed to moving mechanical parts and heavy equipment.
The employee may be exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration.
The noise level in the work environment varies.
DECLARATION: Human Resources retains the sole right and discretion to make changes to this job description.
Any employee making changes unauthorized by the Vice President or Human Resources will be subject to disciplinary action up to and including termination.