Installation Manager

Installation Manager Job Summary: The Installation Manager is responsible for mentoring and supervising the Field Installation workforce.
This individual will provide guidance to improve overall communication, project execution and efficiency with Installation Technicians.
The Installation Manager assist multiple internal departments and activities including Engineering, Programming, Field Engineering, Installation Services and any necessary shop activities.
This job operates in a professional office environment and will also be required to visit job sites as needed.
This is not an entry-level position; AV installation experience and leadership qualities are a must.
This is a full-time, salaried position working within our 7:30am-4pm business hours.
This position can have up to 5-10 direct reports Responsibilities & Requirements: Act as direct manager for the technician group (Site Managers, Project Managers and Field Technicians at all levels) Coordinate and manage external activities including all outsourced or subcontract labor in support of project installation activities Manage and oversee installation budget for department and make recommendations to upper management as needed Perform installation tasks for Audio Visual projects including but not limited to pulling cable, installing connectors, mounting AV equipment and metal fabrication Read and interpret electronic schematics and architectural blueprints in coordination with other trades on jobsites Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks Coordinate fleet vehicle maintenance and equipment delivery Mentor technical staff and provide field install/troubleshooting support as needed Act as a customer liaison alongside the Project Manager Monitor and ensure labor expenditures do not exceed budget Coordinate red line needs with Lead Technicians on each project Manage ongoing engineering and change orders to support projects as needed Coordinate control system programming as needed Coordinate field testing of integrated systems and on-site client training at completion of project Support all types of technical escalations from the field team and work with other team members on resolutions as needed Conduct quality control site visits to ensure onsite workmanship & professionalism is to CCS Standards Manage the fleet of vehicles (assignments, maintenance, oil change, tires, GPS-Fleetmatics, logs, etc.
) Manage non-inventory stock levels for bulk cable, connectors, hardware, & miscellaneous materials Timecard review/release & PTO review/approval Hold yearly performance reviews and collect self-evaluation reviews for entire Installation team Hold the technicians accountable to complete customer acceptance & end of day updates Safety inspections of equipment used by technicians (ladders, hardhats, shoes, etc.
) Ensure technicians are using appropriate PPE (Safety glasses, gloves, boots, harnesses, masks, etc.
) Schedule necessary technician trainings (Scissor Lift certs, CTS, OSHA, vendor training, etc.
) Work with technicians to confirm they are maintaining the required tools and manage the shared install equipment (test kits, fiber kits, ramset, etc.
) Occasionally inspect job sites on larger or complex projects and attend project meetings when training Lead Technicians to generate an installation plan Provide feedback to other departments and manager during scheduled meetings.
Evaluating subcontractors’ capabilities and train subcontractors on CCS processes as needed Act as backup coverage for Project Manager when needed Provide development training for new hires Mentor and coach Installation Technicians through their learning path Set performance expectations, provide timely and specific feedback and coach technicians through career development planning Define team structure and roles as the business evolves Travel to various job sites when needed Assist with project sign off when needed Coordinate project turnover Service department at completion of each project Other related duties as assigned Qualifications & Experience: Ability to manage and direct projects to completion Ability to lead with confidence and efficiency Create and maintain alignment among management Ability to direct a team towards a cohesive set of strategic objectives Maintain efficient timelines in the completion of tasks Highly organized on all assigned projects through the entire project life cycle Proven ability to significantly contribute towards or lead operation initiatives with a results-oriented approach Knowledge of basic signal flow for audio, video and control systems Exceptional strategic thinking and structured problem-solving skills Excellent communication and interpersonal skills, both verbal and written Excellent customer service skills Ability to balance multiple tasks with changing priorities Ability to negotiate conflict and maintain constructive working relationships with all people at all levels of the organization Self-starter that can work autonomously and meet deadlines Ability to use hand and power tools in safe and efficient manner Ability to manage small to medium sized projects Minor programing capabilities (AMX/Crestron) –troubleshooting is a plus Demonstrated leadership and management skills in a team oriented collaborative environment Must be able to pass a background check, drug test, clean driving record and possess a valid Driver’s License Minimum High School Diploma or equivalent Bachelor’s Degree in business, or related field Minimum 4-6 years installation management experience managing a diverse operation preferably in the Audio Visual or Construction industry CTS preferred or other BICSI Demonstrated knowledge and experience with construction or project management theory and practices preferred Familiarity with AV or other electro-mechanical systems a plus Extensive experience developing and implementing business processes and streamlining operations Experience with planning, implementing, and managing the activities of an installation workforce through recruiting, training, scheduling and best practices techniques Physical Requirements: The physical demands are those necessary to meet the responsibilities and essential functions of this position.
Must be able to lift at least 50 pounds.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position regularly requires employees to sit, walk, stand, verbally communicate, listen, (both in person and by telephone) and heavy hand usage to operate standard office equipment.
Compensation & Benefits: A competitive base salary plus bonus opportunities Company Vehicle Company laptop and computer equipment Company cell phone Health, dental, and vision insurance plus supplemental coverages available Employer health insurance premium contributions PTO leave 8 company paid holidays 401k with matching Life insurance CCS Mid-Atlantic is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.