As a Field Service Coordinator at BW Papersystems, your primary responsibility will be managing technician schedules for equipment installations, repairs, and maintenance tasks.
Additionally, you will play a crucial role in building and maintaining strong customer relationships, ensuring timely follow-up on inquiries and requests.
Your contributions will directly impact the efficiency and effectiveness of our field service operations.
*Job Responsibilities:*
* Coordinate customer site visits by liaising with customers and internal support personnel to ensure timely resource allocation.
* Foster positive relationships with customers, prioritizing customer satisfaction and retention.
* Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently.
* Collaborate with shipping and production departments to determine optimal transportation methods based on shipment specifications and urgency.
* Track and trace shipments upon request, ensuring timely and accurate delivery.
* Identify and report internal and external quality issues, implementing corrective measures to prevent recurrence.
* Review all documentation for accuracy and completeness, making necessary adjustments according to product and shipping requirements.
* Seek guidance from supervisors for complex or critical issues, promptly identifying and addressing defective parts or processes.
* Proactively engage with customers to promote preventative maintenance services.
*Required Education and Experience:*
* High School Diploma or Equivalent
* 2+ years' experience coordinating Field Service scheduling or related experience
* Experience with freight contracts and shipping practices
#BALT
Job Type: Full-time
Pay: $45,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Ability to Relocate:
* Cockeysville, MD: Relocate before starting work (Required)
Work Location: In person
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