Job Description:
Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.
Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Ability to walk and stand for several hours.
Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc.
to compile information for the overall solution design.
Basic Qualifications
High school diploma or G.
E.
D.
1-2 years of service desk or field support experience.
Experience working with the company's hardware, software and equipment products.
Other Qualifications
Good interpersonal skills to work with customers and other unit personnel.
Good analytical and problem-solving skills.
Good communication skills.
Good time management and organizational skills.
Good self-motivation and self-management.
Ability to resolve hardware and equipment problems.
Knowledge with ServiceNOW and Microsoft Office.
Knowledge with VPN clients and encryption (not mandatory).
Work Environment
Manufacturing plant environment.
May require weekend and holiday work.
May require shift work including afternoon and midnight shifts.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer.
All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.
DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.
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In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
To access the postings in the link below, select your state to view all applicable federal, state and locality postings.
Postings are available in English, and in Spanish, where required.
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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
More information on employment scams is available here.
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