Piedmont Door Solutions (formerly Piedmont Door Automation) is looking to fill a position in our *Baltimore, Maryland *location for an *Office Administrator* role with someone who is results-driven and excited about being a liaison between our project coordinators and customers.
The Office Administrator will be paramount to the success of projects and the satisfaction of our customers by owning essential tasks and projects.
*This role has great potential for advancement in a rapidly growing company!*
*Responsibilities:*
* Process and maintain client paperwork to ensure the appropriate information is collected and up to date
* Provide essential company documents upon request (e.
g.
, certificates of insurance (COI) or W9 forms)
* Answer incoming service calls for various branches on an as-needed basis and route the calls to the appropriate staff
* Perform data entry, generate reports, and sort data from various programs
* Maintain internal inventory levels within multiple warehouse locations with a focus on accuracy and examining potential inconsistencies as necessary
* Using cost-effective measures supports the coordination of arranging shipping and delivery of various supplies
* Partner with management on special projects, including presentations, Visio diagrams, statistical analysis projects, generating charts and graphs, or research projects
* Take the initiative in recognizing office inefficiency by helping implement office systems, layout, and equipment procurement to improve workplace practices
* Assist in basic IT tasks: application instructions, printer setup, phone setup, password resets, etc.
*Requirements and Skills:*
* History of excellent customer service skills with a developing skill of turning those communications into effective relationships with stakeholders, partners, and internal customer groups
* Confident supporting initiatives across a diverse, geographically dispersed environment
* Background in operational support teams with the ability to identify risks and issues that may impact the overall project or broader scope
* Excellent presentation, verbal, and written communication skills
* Comfortable with or developing your skills in problem-solving with a passion for data integrity, process definition, and continuous learning
* Solution-oriented and familiar with working in a fast-paced environment with competing priorities
* Three to Five (3-5) years of experience in similar roles or using similar skills
* Proficient in using Microsoft Office Suite
*Competitive Benefits:*
* Job Type: Full-time, in an office environment
* Hours: 40, with the potential for overtime
* Insurance: Medical, dental, and vision insurance
* Company-paid life insurance, long-term, and short-term disability
* Retirement: 401k with company matching
* Company-issued laptop and cell phone
*About Piedmont Door Solutions:*
Since 2001, Piedmont Door Solutions has been the customer's choice for pedestrian door and entrance solutions.
Founded in Charlotte, North Carolina, we’ve expanded to eight more locations across the United States, including sites in Greensboro and Raleigh, NC; Columbia, SC; Atlanta, GA; Birmingham, AL; Lake Worth, FL; and Dallas and Houston, TX.
We provide expert entrance services from design to installation and service maintenance for commercial, industrial, and institutional customers.
With each job, we pride ourselves in unmatched customer service, passion for detail, and catering to our clients' unique needs.
For over 21 years, this has been our focus, and today, we're confident that customers find us to be the most trusted and respected provider in each of the markets we serve.
*To learn more about the company, please visit www.
piedmontdoorsolutions.
com*
*Not Sure If You’re a Great Fit? That’s okay!* Send in your resume to Emily Thomas at ethomas@piedmontds.
com.
You’ll hear back about how we’re looking for enthusiastic people who want to learn, grow, and develop their skills with a company that truly wants them to stay and advance! A real-life person will review your resume to explore if your unique background and skill sets are ones that already fit in, or we can train and work with you to develop.
*We love people with potential!*
Job Type: Full-time
Work Location: In person
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