JOB
Regular Schedule: 34 hours per weekA Non-Merit vacancy exists in the Office of Information Technology, Division of Network Services.
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experiences on your application.
Applicants must include the dates of the promotions and reclassifications.
NOTE: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.
A resume will not be considered in determining your qualifications for a position.
Applicants selected for an interview may provide a resume at that time.
You can attach your transcripts (s) or license(s) to your application.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.
Proof of licenses, certifications, and/or education must be submitted with each application.
EXAMPLE OF DUTIES
Baltimore County is seeking a Network Engineer with a focus on Telecommunications.
This position will provide support and problem resolution for an enterprise VOIP system, which includes Cisco Call Manager (CUCM), and over 7,000 phones.
Also provides support of advanced communication applications such as virtual contact centers (basic and enhanced call centers) and voice & unified messaging, coordinates with vendors, installing, maintaining, and reconfiguring telecommunications equipment and supports the existing infrastructure.
Will also work with end users to troubleshoot any type of telecommunications issues.
Essential Job Duties: Provides Telecommunications systems support, to include Cisco Call Manager (CUCM).
Provides technical support, installation and maintenance to ensure systems are functioning according to specifications.
Supports for the following: paging systems, alarm lines, ATA’s, faxing.
Fields trouble calls from both providers and customers and addresses all related issues to full resolution.
Updates service tickets to closure and advises customer.
Interface with customers, which are other County Government agencies.
Provides virtual call center solutions to County Government agencies (preferably AWS or InContact).
Runs and repairs cabling infrastructure.
Knowledge of data cabling and standards.
Understanding of networking principals.
Network switching experience, configurations and troubleshooting.
Monitors licenses and annual maintenance requirements.
Makes related recommendations to management.
Daily VoIP and voice mail system administration.
Recommends continuous improvements to existing processes to management.
Must have the ability to multi-task in a fast-paced dynamic team environment.
Assists with equipment installation, testing and system administration.
Prepares and maintain documentation.
Troubleshoot basic and advance problems, make effective diagnosis, and come up with resolutions.
Examples of Other DutiesAssists on network related projects, either alone or working with other network engineers.
Construction related projects where a full design may be needed.
Cabling and data jack repairs.
Performs other duties as required and assigned.
NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class.
They may not include all of the essential job functions of each position in the class.
Each position may not be required to perform all of the essential job functions listed.
SUPPLEMENTAL INFORMATION
Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very little exceptions.
Incumbents must be of good moral character and emotionally stable.
Work an average scheduled workweek of 34 hours, Monday through Friday.
Perform on-call rotation when they must be available on-call for production problems 24 hours per day, 7 days a week.
Perform off-hours system changes and updates.
Carry a County issued smart phone.
Travel within Baltimore County for work and training; and may be required to use their own vehicle to travel to remote sites for troubleshooting and repair work; mileage allowance reimbursement provided.
Employment Background Investigation: Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.
Applicants may be required to complete an expanded background investigation, polygraph examination, and psychological examination.
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