WPM is looking for a professional, friendly and energetic individual, with sales and customer service experience to join our leasing team at TowsonTown Place.
, located in Towson area of Baltimore County.
In this position, you will be responsible for maintaining a strong customer service/satisfaction policy.
Leasing and Entrata experience is preferred.
Qualified candidates will organize and detail oriented.
Previous experience in leasing and customer service is preferred.
** Hourly rate starting at $18-$20 an hour with commission and bonus opportunity**
In this role, your essential functions will include:
Tracking all phone and walk-in traffic by recording it into the system daily; prepare weekly traffic reports
Assist applicants with application process and gather the supporting documentation
Maintain marketing materials
Manage vacancies by maintaining vacancy report daily, performing all checklist items to prepare vacant unit for move-in
Ensuring vacant apartments are ready for move-in by performing minor cleaning of fixtures, floors, windows, etc.
Promote resident retention through completion of tasks in Resident Retention Plan; Planning, assisting with, and participating in community events for the residents
Visit competitor properties quarterly to stay informed of competitor specials
Assist Management in establishing, promoting, and maintaining positive relations with the residents and with everyday operations of the property
Provide prospects, residents and vendors with assistance in scheduling building tours, maintenance, communicating building procedures and supplying general building information
Coordinate, Market and participate in resident outreach and Marketing events
Provide support to Property Manager and Assistant Property Manager by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages and etc
Process correspondence with residents, contractors and other third parties for Property Management staff
Maintain and update insurance certificate files for all residents
Assist in electronic/hard copy filing systems for all residents, invoices, purchase orders, vendors, and other files
Contribute toward operational needs by helping to provide phone coverage, administrative support related to maintaining property management operations
Perform other duties as assigned
Required Knowledge, Skills, and Abilities
Ability to present a positive professional image in appearance, demeanor, and dress
Ability to operate PC and learn new software
Ability to communicate effectively
Ability to work flexible hours as business needs dictate
Must possess a valid driver’s license and vehicle
Requires weekend work and occasional evenings
Strong attention to detail
Commitment to excellence
Ability to successfully multitask in a fast-paced environment
Education and Experience
High School Diploma or equivalent
Prior leasing and/or sales experience preferred
Education
Required
High School or better
Skills
Required
Problem solving
Sales experience
Customer service
Creativity
Collaborating on ideas
Checking for accuracy
Attention to detail
Preferred
Handling complaints
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion: Inspired to perform well by the completion of tasks
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