Job Title: Property Manager
Position Purpose
To be the leader of the property, accountable for oversight of all maintenance and operations of
the property, or properties.
To cultivate and direct a well-rounded team, ensuring that the
property(s) is maintained always in good physical condition with stable fiscal operations,
abiding by all federal, state, and local regulations, and providing excellent customer service to
every resident and prospect.
Reports To: Director of Operations, Regional Property Manager
Manages: Assistant Property Manager, Service Manager, Leasing Consultant, Service Technician, Porter
Responsibilities and Duties
MARKETING / LEASING
o Direct all aspects of marketing the portfolio, ensuring that curb appeal is well
maintained and attractive at all times.
o Have a complete understanding of local competition; be able to recommend
market pricing accordingly, and features that make your property(s) stand out
above the rest.
o Oversee the leasing process for apartments, including review of applications as
necessary.
Ensure that all applicable forms are completed and signed, and all
application documentation is collected and saved accordingly.
o Countersign all leases for prospects in a timely manner, confirming that all
information in the lease is accurate and without error.
RESIDENT RETENTION
o Review renewals and make renewal proposals timely and accurately.
o Ensure that residents are provided with a clean, safe, well-maintained property.
o Monitor outstanding service requests; work closely with maintenance to resolve
maintenance requests within 24 hours, keeping residents updated on any
progress and aware of any unavoidable delays.
FISCAL OPERATION
o Approve expenditures, code and process invoices for payment.
o Supervise outside contractors working on the property(s) and inspect work prior
to invoice approval.
o Review and approve electronic payroll records, and adhere to payroll policies
and due dates.
o Assist in preparation of annual budget and work within the established budget.
o Inspect property and improvements continually, recording deficiencies and taking
the necessary action to make repairs, within budgetary allocations, or with prior
approval as necessary.
GENERAL / ADMINISTRATIVE DUTIES
o Maintain courteous and continuous communication with employees, residents,
prospects, and vendors.
o Prepare management reports on a timely basis, whenever required.
o Report accident and emergency situations to corporate immediately and prepare
the proper reports.
o Hire and train staff to perform the duties necessary for smooth operation of
portfolio.
o Supervise and train all staff to ensure 100% compliance with fair housing
regulations.
o Oversee staff to ensure speedy and quality unit turns.
o Supervise and coach employees in accordance with the company’s philosophy
and federal, state, and local guidelines.
o Adhere to all company policies as outlined in Cove Property Management
handbook.
o Establish schedules and assign personnel for routine maintenance and routine or
overtime/emergency coverage.
o Perform all other duties as assigned.
Job Requirements
5+ years of experience in the property management industry
Bachelor’s degree or CPM® designation preferred
A track record of success building, developing, and maintaining high performing teams
Strong financial skills, including experience managing budgets and financial reports
Outstanding communication skills
Proficiency with Microsoft Outlook, Microsoft Excel, Microsoft Word and Yardi a plus
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