WPM is in search of a Service Coordinator to support our onsite maintenance team and management office in an administrative capacity to enhance the resident experience at multiple properties in the Owings Mills area! In this role, you will act as an advocate for residents and provide them with information on how they can access community services.
You will also assist maintenance with managing, reviewing and prioritizing service request, apartment turnovers as well as resident emergencies.
The properties you'll be responsible for are Allyson Gardens I & II, Bright Meadows, Pleasant Ridge and The Greenbriar
We'll provide you with a competitive total compensation package including Health Insurance, 401K, Paid Time Off, bonus potential, and a focus on continued training and development.
Essential Functions:
Reviews and manages/schedules all resident maintenance requests, prioritizes emergencies, works with Service Manager to allocate maintenance requests as appropriate, works with Service Manager to ensure timely completion of maintenance requests
Works with Service Manager to organize and schedule all turnover work and maintains schedule of availability of vacant units to ensure timely turnover of units, tracks all move-ins and ensures contractors are scheduled appropriately (painting, plumbing, carpeting, etc.
) and all internal steps for the make ready process are scheduled and completed as planned, communicates any needed adjustments to schedule timely and works to resolve issues, inspects units for completion prior to move-in
Communicates with residents and maintenance team to ensure residents are aware that employees/contractors need to enter units
Communicates with residents on all maintenance related items to ensure transfer of information, details of issues, ongoing maintenance situations, resident satisfaction, and work completed
Schedules work and follows up with vendors/contractors to ensure completion of work, assists the Service Manager to inspect jobs before payment of invoices
Communicates with residents and conducts pre-move-out inspections with service team to determine work to be done in the unit upon move out (i.
e.
renovations) and general turnover needs
Updates Property Manager and Assistant Property Manager daily on maintenance related items
Required Knowledge, Skills, and Abilities:
Ability to present a positive professional demeanor by encompassing WPM Brand Compass Values
Ability to operate PC, iPad, and learn new software
Ability to communicate effectively
Ability to provide exceptional customer service
Outstanding demonstrated administrative skills including MS office
Self-motivated and takes initiative
Education and Experience:
High School Diploma or equivalent
Prior experience in Property Management preferred
2+ years in an administrative or customer service focused position
Education
Preferred
High School or better
Skills
Required
Scheduling
Microsoft Excel
Prioritizing tasks
Microsoft Word
Microsoft Outlook
Coordinating schedules
Customer service
Clerical work and tasks
Checking for accuracy
Business communications
Attention to detail
Preferred
Meeting deadlines
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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