LEAP OVERVIEW
At Leap, we want YOU to be part of our journey as we transform the home improvement industry! Our complete platform paves the way for a new era in efficiency and professionalism for contractors.
As a dynamic and remote employer in the B2B SaaS space, we believe in unleashing your potential no matter where you are.
Share our passion for innovation and excellence and allow your creativity to meet craftsmanship.
Take the Leap!
For the past three years, Leap has been awarded Top Workplace and placed on Inc.
5000’s Fastest Growing Companies list.
THE OPPORTUNITY
We are actively seeking a solutions-oriented Customer Support Specialist to join our team! You will be directly responsible providing customer support through various mediums such as phone, email, and online chat.
This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization.
Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry.
JOB OVERVIEW
Provide timely, professional, and accurate responses to customers who submit inquiries via phone, email, or chat
Enter all correspondence and necessary information related to a case into the case management system (Salesforce)
Collaborate and follow-up with the product team on cases that require escalation
Create client resources including FAQ’s troubleshooting tips, best practices and instructional videos
Manage case work load by monitoring open case queue and phone queue and addressing cases in order in which they are received
REQUIRED SKILLS
1-2 years of experience serving in an external client-facing role supporting clients via phone or email
1-2 years of experience using, supporting, or troubleshooting web-based applications
1-2 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution
Experience with being managed to traditional customer support KPI’s such as response time, resolution time, and customer satisfaction
Excellent written and verbal communication skills
Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment
Strong technical, analytical and troubleshooting skills
Proficiency in MS Excel and iOS Apple Products required; SalesForce and Basecamp a plus
THE PERKS
Flexible and Remote Work-Life Culture
Health, Dental, and Vision
Generous Paid Time Off and Floating Holidays
401k with matching program
Maternity/Paternity Leave
Employee Assistance Program
Annual Employee Off-site Visit
And LEAP SWAG and MORE!
At Leap we strive to ensure we empower our customers to be the best they can.
Our values are rooted in honesty, passion for our product, and integrity.
We look forward to you joining our team!
Leap is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
We celebrate diversity and welcome applications from individuals of all backgrounds and experiences.
Leap is an Equal Opportunity Employer.
jobs@leaptodigital.
com
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