*Job Description*
Atlanta Career Consulting, LLC has partnered with a client in Baltimore, MD.
, who's seeking Dispatchers to join their team.
The Dispatcher is responsible for accepting trip reservations from eligible passengers and collecting all necessary data required to schedule trips accordingly.
The position requires a person who is well-organized, has great customer service and time management skills and enjoys working in a fast-paced environment.
_*Pay will increase to $18/hour after one year in service.
*_
*Responsibilities*
* Answer passenger calls collecting all necessary trip information for the permissible time period.
* Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
* Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
* Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
* Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
* Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
* Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
* Maintain accurate records and appropriate filing systems.
* Communicate effectively with operations staff regarding scheduling or passenger issues.
* Ability to handle multiple tasks accurately and effectively.
* Excellent customer service.
* Professional demeanor and appearance.
* Reliable in attendance.
* Team player and helpful to staff, management, and peers.
*Talent Requirements*
* High School diploma or equivalent; some college preferred.
* Previous clerical, data entry, customer service experience preferred but not required.
* Must be able to fluently speak, read, and write English.
Bilingual (Spanish) a plus!
* Customer service.
* Data entry.
* Knowledge of service area.
* General knowledge of windows-based computer operating systems.
* Ability to communicate effectively on all levels.
* Ability to use multi-line phone system.
Job Type: Full-time
Pay: $16.
13 - $18.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
Application Question(s):
* Do you have the availability to work during the evenings, weekends and holidays?
* Have you assisted irate customers? What was the situation and how well did you handled it?
Experience:
* Dispatching: 1 year (Preferred)
Work Location: In person
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