System Navigator

General Summary of Position MedStar Ambulatory Services has a Full-Time remote day shift opportunity, with a home base at our Corporate office in Columbia.
The System Navigator serves as the patients' point of contact for navigating the MedStar system and coordinating follow up care by setting up appointments based on referrals and orders provided by physicians.
MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point.
Primary Duties and Responsibilities Assists in coordinating patient care from an administrative perspective by scheduling diagnostic tests, follow up visits, specialist visits and procedures.
Contacts patients after Urgent Care visits.
Obtains insurance authorizations for tests and procedures as needed.
If needed contacts patients prior to appointments.
Researches appointment options for patients while taking into account factors such as insurance coverage, transportation, language barriers and financial need.
Supports the needs of multiple patients at the same time.
Works with providers and other clinical personnel to provide a seamless patient experience.
Minimum Qualifications Education High School Diploma or GED required.
Experience 2 years experience working in a medical office assisting in the coordination of patient care required Knowledge, Skills, and Abilities Basic computer skills.
Familiarity with Microsoft Excel.
Excellent verbal and written communication and customer service skills.
Ability to maintain a work-pace appropriate to the workload within a flexible work schedule.
Ability to establish and maintain effective working relationships across the health system.
Ability to multitask and work with patients from a wide array of backgrounds.
Knowledge of medical terminology and anatomy.
Why MedStar Health? At MedStar Health, we understand that our ability to treat others well begins with how we treat each other.
We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.
We live up to this promise through: Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization.
In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.
We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.
C.
region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.
C.
, region, while advancing the practice of medicine through education, innovation, and research.
Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.
As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.
Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.
It’s how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees.
We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.
If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.