Property Manager

*UDR, Inc.
and its affiliated companies * *JOB DESCRIPTION * *Title: Community Director and Sr Community Director * *EEOC Classification: * First/Mid-Level Officials and Managers *FLSA Status: * Exempt *GENERAL SUMMARY OF DUTIES: * Responsible for all operational, marketing, and financial aspects of a community and meeting the company goals in those areas.
Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, marketing strategies, leasing, generating traffic, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting, and compliance with all applicable laws and company policies.
*SUPERVISION RECEIVED: *Reports directly to the Regional Manager, Senior Community Director or General Manager *SUPERVISION EXERCISED: * All community staff and may supervise Business Manager *ESSENTIAL FUNCTIONS*: *Level 1: * 1.
Manage the community revenue and expenses and use sound financial measures to ensure that the budget and financial goals are met.
2.
Guide the Leasing Consultants and all community associates in achieving the communities’ income and occupancy goals by offering superior sales skills, customer service, and relationship management to ensure high renewal ratios and customer satisfaction.
3.
Identify and implement opportunities for increasing revenue including proposing and justifying capital improvements that enhance the asset’s value, optimize return on investment, and promote long-term financial growth for the community.
4.
Work in conjunction with the Regional Manager to set and apply rental rates to achieve budgeted revenue goals.
5.
Gather and interpret current market and economic trends that may impact the community, and implement short and long-range marketing and leasing plans to achieve the community’s occupancy goals.
6.
Use and oversee persistent and aggressive collection actions to minimize credit loss, delinquency, and promote high economic occupancy.
Follow established Company and legal requirements related to the eviction process.
7.
Investigate all complaints, disturbances and violations and resolve/address the issues.
8.
Establish and support the community’s goals by providing and insuring that the associates provide high quality customer service.
9.
Conduct routine site inspections to ensure that the physical aspects of the community are within the company standards regarding the market ready units, grounds, curb appeal, risk _Revised as of March 2018 _ Title: Community Director or Sr Community Director _(continued) _ management/safety requirements, cleanliness, and general appearance, and implement corrective measures as necessary.
10.
Enforce all policies and procedures.
Maintain compliance by ensuring all community records (leases, addenda, reports, etc.
) are maintained in accordance with all legal requirements and Company policies and/or procedures.
11.
Determine and make recommendations to the Regional Manager on how to use resources for improvements and maintenance of the communities.
12.
Assist in formulating the community’s annual operating and capital budgets and implement programs designed to achieve the community’s financial, operating, and resident services goals.
13.
Provide competitive market research, analysis, and recommendations on revenue management to ensure highest level of occupancy and renewals.
14.
Hire and oversee contractors, vendors, and other service providers.
Work with other departments to effectively oversee the completion of capital improvements to the community.
15.
Negotiate advertisements and represent the Company and communities at various trade shows and other forums.
16.
Plan, schedule, and coordinate general maintenance, major repairs, remodeling, and/or construction projects for the community, in conjunction with other departments.
17.
Produce timely and accurate administrative, accounting, and other reports.
18.
Hire and train new staff and develop staff to maximize potential.
19.
Supervise direct reporting staff in accordance to overall company policy.
20.
Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
21.
Approve time records and requests for time off.
22.
Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
23.
Perform other duties as assigned or as necessary.
*Level 2: *Senior Community Director will perform all essential functions of Level 1 with greater management responsibilities.
1.
Provide a more complex level of management assessment as needed for a very high profile or complex community such as a tower or for multiple communities.
*PERFORMANCE REQUIREMENTS: *Knowledge of organizational and community policies and procedures.
Knowledge and understanding of business concepts and research principles, processes, and techniques.
Knowledge of the principles of strategic business decision-making.
Ability to apply policies and procedures to solve Company issues.
Demonstrated understanding of overall property management.
Must know and follow the Fair Housing laws.
Strong personnel management skills.
Knowledge of fiscal management and office management techniques.
Knowledge of local and landlord tenant laws.
Ability to develop and prepare business analysis and plans.
Ability to exercise initiative, problem solving and decision making skills.
Ability to read, analyze, and interpret financial 2 _Revised as of March 2018 _ Title: Community Director or Sr Community Director _(continued) _ reports and legal documents.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work in a fast paced environment and handle multiple projects simultaneously to meet critical deadlines.
Ability to travel, when applicable.
Skilled as a powerful coach, strong leader and mentor.
Skilled in interviewing and hiring strong associates who will work to meet organizational goals.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
Ability to apply the principles and practices of work leadership and management.
Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Proven exceptional communication skills both written and verbal.
Performs duties that require considerable initiative, independent judgment, and strong communication skills.
Demonstrated ability to communicate effectively with residents, prospective residents, vendors, contractors, Company managers, and associates.
Ability to respond to common inquiries or complaints from subordinates residents, regulatory agencies, or members of the business community.
Ability to quickly develop strong internal working relationships.
Demonstrated ability in verbal and written communication skills.
Skilled in the use of the internet, spreadsheets, relational databases, and word processing software.
Ability to process computer data and to format and generate reports.
Ability to create, compose, and edit written materials.
*TYPICAL PHYSICAL DEMANDS: *Occasionally lifting items weighing up to 30 lbs.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Regular and consistent attendance on the job is an essential function.
*TYPICAL WORKING CONDITIONS: *Normal office environment.
Occasional evening or weekend work.
Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
*EDUCATION AND EXPERIENCE: * *Level 1: * 1.
Bachelor’s Degree in Business, related field, or its equivalent, preferred.
In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
2.
Minimum of three years’ supervisory experience, preferably in residential properties, rental operations, or related business operations required.
3.
Minimum of three years’ experience in a strategic planning, financial analysis, business development role, or operational management preferably within the real estate industry.
4.
OneSite experience is a plus.
5.
Must have and maintain a valid driver’s license unless otherwise noted.
3 _Revised as of March 2018 _ Title: Community Director or Sr Community Director _(continued) _ *Level 2: * 1.
Bachelor’s Degree in Business, related field, or its equivalent, preferred.
In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
2.
Minimum of four to five years’ supervisory experience, preferably in residential properties, rental operations, or related business operations required.
3.
Minimum of four to five years’ experience in a strategic planning, financial analysis, business development role, or operational management preferably within the real estate industry.
4.
OneSite experience is a plus.
5.
Must have and maintain a valid driver’s license unless otherwise noted.
\* The Company rather than management retains the discretion to add to or change duties of position at any time.
4 _Revised as of March 2018 _ Job Type: Full-time Pay: $75,000.
00 - $85,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Parental leave * Referral program * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift Experience: * Property Manager: 2 years (Required) Ability to Relocate: * Towson, MD 21204: Relocate before starting work (Required) Work Location: In person